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hoppy8199
 Post subject: Where are my tokens?!!?
PostPosted: Tue Sep 28, 2010 3:27 pm 
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Joined: Wed Sep 15, 2010 9:16 pm
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Location: Northeast Tennessee, USA
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I ordered 400 tokens last week, and the funds have been deducted from my bank account. I still haven't received the 400 tokens.
It should be an instant credit to your account as soon as the payment for the tokens clear.
What is taking sooooooooo long BD??????? :evil:

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bork9128
 Post subject: Re: Where are my tokens?!!?
PostPosted: Tue Sep 28, 2010 3:47 pm 
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reported to admins

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Seth
 Post subject: Re: Where are my tokens?!!?
PostPosted: Tue Sep 28, 2010 3:58 pm 
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Hi. Sorry you are having issues. For security reasons, I try not to handle these instances openly on the forums.

Please collect the following information, and forward it to me via email at [email protected]

What I will need from you:

1.) Before proceeding with the next two steps, please log into your PayPal, PayByCash or OneBip account and check the status of this transaction. If you see the payment system as showing "Pending", then the payment has not yet cleared that payment system. Once the payment clears the payment system, your tokens will be automatically delivered. If it is still pending and your funds have been removed from your bank account, you should probably contact that payment system's customer service department to inquire about the problem. Again, if the payment system shows us a status of pending, we have not received the funds yet, and thus you have not yet received any tokens.

2.) Please specify whether you made the payment through PayPal, PayByCash or OneBip SMS services. Please also note the Transaction ID number for the transaction in question.

3.) The tracking ID number that should be in your forum messages inbox (in a message from user "TokenAdministration".

Please read these directions carefully and follow accordingly. Thank you for your patience and sorry again for any inconvenience.

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