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Nelumbo
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Post subject: Not getting tokens  Posted: Mon Jan 28, 2013 9:36 pm |
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Joined: Wed Jun 13, 2012 10:57 pm
Posts: 1
Gender: male
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I have donated to BD in a time of crisis for my alliance, and when the time is crucial for the future of us, it really hurts us when after the transaction has been made, I do not get my tokens. I am not the only one this has happened to, another member of my alliance devil dog has had the same problem. Please fix this asap, thank you.
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Jake
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Post subject: Re: Not getting tokens Posted: Mon Jan 28, 2013 10:59 pm |
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Joined: Sat Dec 19, 2009 7:48 pm
Posts: 2693
Gender: male
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What payment option are you using?
Also, I notified the admins. We should be able to find a solution for you soon 
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Ferr3t
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Post subject: Re: Not getting tokens Posted: Mon Jan 28, 2013 11:04 pm |
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Joined: Wed Jul 28, 2010 5:38 am
Posts: 2968
Location: Broome, Western Australia
Gender: male
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We've been having some problems regarding PayPal purchases recently. The issue is being addressed as a top priority, and until it's fixed please email admin@battledawn with your inbox'd transaction ID and your PayPal receipt, we'll be able to refund you ASAP. We're very sorry for the inconivance, let us know if you need anything else.
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Seth
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Post subject: Re: Not getting tokens Posted: Mon Jan 28, 2013 11:20 pm |
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Joined: Sun May 31, 2009 10:47 pm
Posts: 2416
Location: U.S.A.
Gender: male
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Sorry mate. We are working on it. It appears there is a problem with a new feature PayPal has been rolling out, called "express checkout". As far as we can tell, the problem is with how their new system prioritizes what are known as "Instant Payment Notifications" or 'IPN'. For the payments that are being reported as problematic today, it appears that PayPal systems is not only failing to report IPNs for these transactions, but its failing to produce them at all.
Normally, I could log into our PayPal account and request to re-send the IPN for any transaction like this, and then our server would read it and the tokens would be delivered. But in these cases, there is no IPN produced by PayPal in the first place, so there is no way I can re-sent it to the server.
Right now we are waiting on PayPal to produce the IPNs or get back with us. Whichever comes first. I was told to wait 24 hours, and if it was not resolved in that amount of time, we could take further steps on our own.
Considering there are several of these cases today, I certainly hope that PayPal makes it easy on all of us and simply produces the IPNs, so I can just run down the list and get them paid out.
Apologies again folks! Sometimes when the big payment vendors change the way they do things, they don't always plan for situations like ours. All we can do is play catch-up.
Of course, we will do our best to compensate those affected for their inconveniences if it comes to be that our own shortcomings were a result of these issues.
Thank you for your patience, and for supporting BattleDawn!
EDIT: I just checked PayPal again, and it seems that they have finally produced the IPNs for these transactions, and they are being sent over to our servers, and it appears that our servers are paying out the tokens as normal.
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