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MythicFail
 Post subject: Tokens Purchase Failure
PostPosted: Sat Mar 19, 2016 5:37 am 
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Joined: Thu Jul 16, 2015 1:56 pm
Posts: 9
Normal day...trying to buy 1K tokens...waiting,waiting,NOTHING...

Refreshing Broswer...still NOTHING~]

I thought a glitch...Joined SM The next day...Still 0 TOKENS!

Please Fix This! I wan't my tokens!

Best Regards #Austry

Known as Jezu's ''puppet''

------------
Unnoticed Girl Player
------------


Last edited by Alexander on Sat Mar 19, 2016 10:04 am, edited 1 time in total.
Removed difficult to read colors


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Alexander
 Post subject: Re: Tokens Purchase Failure
PostPosted: Sat Mar 19, 2016 10:04 am 
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Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
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Hey there,

Could you tell me the payment method you have used?

We need as much information as we can to be able to help you as quick as possible. :)

_________________
Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction

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MythicFail
 Post subject: Re: Tokens Purchase Failure
PostPosted: Sun Mar 20, 2016 5:12 am 
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Joined: Thu Jul 16, 2015 1:56 pm
Posts: 9
I used paypal...But i haven't received any Message :( :( :( :(

Best Regards #Austry

Known as Jezu's ''puppet''

------------
Unnoticed Girl Player
------------
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Alexander
 Post subject: Re: Tokens Purchase Failure
PostPosted: Wed Mar 23, 2016 1:56 pm 
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Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
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MythicFail wrote:
I used paypal...But i haven't received any Message :( :( :( :(

Best Regards #Austry

Known as Jezu's ''puppet''

------------
Unnoticed Girl Player
------------


Could you email the transaction ID and method inside of paypal (creditcard, e-check etc) to alexander (at) tacticsoft (dot) net? You can find that info on http://paypal.com :)

_________________
Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction

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Ninety9Lives
 Post subject: Re: Tokens Purchase Failure
PostPosted: Sun Apr 03, 2016 6:43 pm 
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Joined: Tue Sep 01, 2015 5:14 pm
Posts: 178
Location: Unknown
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Alex i also had a token purchase that lost me 72$ worth of tokens.

Tracking ID:
I used payment with debit

_________________
-Ninety9lives

Player ID:14417957
Goals:
1 Gold Medal: Incomplete
1 Silver Medal: Incomplete
1 Bronze Medal: Incomplete
Top clan: Incomplete

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Alexander
 Post subject: Re: Tokens Purchase Failure
PostPosted: Thu Apr 07, 2016 4:26 pm 
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Joined: Wed Jun 03, 2009 6:41 am
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Ninety9Lives wrote:
Alex i also had a token purchase that lost me 72$ worth of tokens.

Tracking ID:

I used payment with debit


Debit payments can take up to 7 days to process. This is unfortunately out of our control :(


That said - please don't share tracking ID's in public! They can be used for malicious purposes.

Instead - email alexander (at) tacticsoft.net with the id's you can find at paypal.com when in doubt please :)

_________________
Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction

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Ninety9Lives
 Post subject: Re: Tokens Purchase Failure
PostPosted: Fri Apr 08, 2016 4:36 pm 
Second Lieutenant
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Joined: Tue Sep 01, 2015 5:14 pm
Posts: 178
Location: Unknown
Gender: male
already talked with liran about this you were too late alex sorry liran stole ur thunder :P

_________________
-Ninety9lives

Player ID:14417957
Goals:
1 Gold Medal: Incomplete
1 Silver Medal: Incomplete
1 Bronze Medal: Incomplete
Top clan: Incomplete

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